Terms and Conditions - Ruth Lee Therapy & Ruth Lee Education
Terms and Conditions
Terms & Conditions
If you need to cancel please text or phone with 48 hours notice. Sessions are fully chargeable if cancelled at short notice. A room fee of £15 is chargeable even if the session is cancelled with notice. Emails can sometimes go into spam folders, so please call or text. Please avoid imessages as sometimes these do not arrive.
Counselling sessions are booked on the hour and last for 50 minutes. Tuition sessions are booked for an hour, 55 mins is for the lesson and 5 minutes for feedback and admin.
Before the first session, payment is made in advance to secure the booking. After which, payment is due at the end of the session, a reminder text will be sent if not received.
Contract: We mutually agree on the area you wish to work on. Guarantees of grades cannot be given unfortunately. Grade boundaries alter each year.
Couples therapy: £75 per session
Individual: £65 per session.
Tuition: £45 KS1-3, £45 KS4-5.
Contact/communication: Please be advised that although I will reply to texts/calls/emails as soon as I can, I may not reply back immediately as I will be with other clients.
Generally I respond between office hours where possible 9-5 Mon-Thursday and Saturday 9-12.30. I aim to respond within 1 business day.
**From September 2024 my office working hours will change: 9-5 Wednesday and Saturday 9-12.30. I will respond to your communication during these hours where possible and aim to reply within one business day. If you send information/communicate outside of these hours I may not see your message until the next working day - either the following Wednesday or Saturday***
I do not offer a crisis service - if you need urgent help please call 111/999/Samaritans.
NCPS
I am a member of the NCPS and work to their code of ethics. Please see https://ncps.com/about-us/code-of-ethics
GDPR
There is CCTV at the Leavesden Green Hub, please be advised.
For other information about your data/GDPR please email me directly.